Returns & Refunds Policy
How refund eligibility works for Payroll Servicess plans and services.
Our services are provided on an individual, per-customer basis, and refund eligibility is limited accordingly. The fee charged for the Service is a flat rate, independent of actual usage. If the core Service purchased was not delivered, the customer may request a refund, provided the request is made within 7 days of the original transaction date. In the event a payment is accidentally charged twice on the same transaction, the customer is entitled to a full refund of the duplicate amount.
1. Work Already Completed Is Non-Refundable
Fees paid for payroll processing, tax filings, reconciliations, reports, and consultations that have already been carried out are final and non-refundable.
2. Prepaid Packages & Retainer Plans
For customers on prepaid bundles or monthly retainers, the cost of services already performed will be subtracted from the total amount paid. Any remaining, unused balance may qualify for a partial refund, at the sole discretion of Payroll Servicess.
3. Accuracy of Client-Provided Information
Clients must supply complete and accurate payroll and financial data in a timely manner. We are not able to issue refunds for service delays or errors that result from missing, late, or incorrect information supplied by the client.
4. Cancelling Ongoing Services
To cancel an active service and avoid being billed for the next cycle, clients must provide written notice (via email) at least 7 days before the upcoming billing date.
5. Delays Due to Missed Communication
If a scheduled meeting is missed or a request for information goes unanswered, resulting service delays will not be treated as grounds for a refund.
6. Reporting Issues & Corrections
Should you be unhappy with any part of our service, let us know within 5 business days of delivery. We will work to fix genuine errors or omissions at no extra charge. While refunds aren’t automatic, we may offer one in exceptional situations.
7. Refund Turnaround Time
Approved refunds are issued back to the original payment method within 7–10 business days.
8. If Services Are Terminated
Payroll Servicess may end a service agreement at its discretion. Where this happens, a prorated refund for any unused prepaid balance may be provided.
9. Get in Touch
For refund requests or related questions, please email us at support@payrollservicess.com with your service details.